Framework hub

Consumer Rights

EU consumer-rights rules matter when a website or app lets EU consumers conclude distance contracts, subscriptions, digital-service purchases, or ecommerce orders where a statutory withdrawal right exists.

EU baseline

If you are established in the EU, operate in the EU, or place this product or service on the EU market, treat this as a first-order compliance check. Non-EU reach language means outsiders can also be covered, not that EU companies are outside scope.

Review scope

Focus 1

Builder trigger

Check this when EU consumers can buy, subscribe, renew, or conclude distance contracts through your website, app, checkout, account portal, or embedded commerce flow.

Focus 2

Withdrawal function

From 19 June 2026, relevant online interfaces should support an easy-to-find withdrawal function, a confirmation step, and a durable acknowledgement after submission.

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Focus 3

Design surface

This belongs in checkout, account cancellation, subscription-management, support, and receipt flows. Do not hide the path behind email-only support if the contract was concluded online.

Focus 4

Scope caution

The rule is not every B2B contract and not every consumer contract. Start with distance consumer contracts where EU law gives a withdrawal right, then check exclusions and sector-specific rules.

Focus 5

Official legal text

The controlling source is Directive (EU) 2023/2673 in EUR-Lex, which amends the Consumer Rights Directive framework.

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